WHY?
WHY?
WHY?
In an earlier post to my blog, I mentioned to you that I am not technologically efficient.
I like things to remain simple.
Technology is not simple.
I like things to be hassle free.
Technology is not hassle free.
Somewhere along the way I've probably mentioned that we were formerly Alltel customers. At some point this year Verizon Wireless bought Alltel. I guess Verizon Wireless feels it's extremely important that all former Alltel customers do things their way. Why?
This past weekend Verizon Wireless decided it was very important they upgrade all former Alltel customer's voice mail.
There was nothing wrong with my voice mail.
Why is it important to change my voice mail?
My voice mail worked before.
My voice mail doesn't work now.
Why?
Yesterday I started the process of upgrading my voice mail. I found the written instructions so I could set it up correctly - step by step.
Step #1 did not work.
I got the feeling this was not a good sign.
I repeatedly tried Step #1 over a dozen times.
Step #1 repeatedly did not work over that dozen times.
I began to feel that this process wasn't going to be as simple as the written directions told me.
I decided it would probably be best to just call the *611 customer support. She told me that someone had called earlier with the same problem, and that by working together we would have the problem solved in no time.
Well .... that wasn't exactly right. After a little while she told me she needed to be in touch with tech support because all the steps on her written instructions weren't working. Why?
She put me on hold to contact tech support.
Guess what?
I was not cut off when she put me on hold!
I figured this was a sign that things were beginning to look up. Wrong.
The tech support guy came on the line and assured me that by working together we would have the problem solved in no time. Haven't I heard this before recently?
Well .... that wasn't exactly right. After trying a couple of things, he said ....
"I just had a memo come through that the voice mail in your calling area is down, and they're working frantically to correct the problem. I'm afraid I can't tell you exactly how long it's going to take." Why?
So .... the solution he gave me was ....
.... dial *86 to begin the upgrade process ....
.... if you get a busy signal, the voice mail problem in your calling area has not been corrected ....
.... if it rings, then the voice mail problem in my calling area has been corrected ....
.... if the voice mail problem in my calling area has been corrected, then I'll be able to follow the prompts to upgrade
Now doesn't all that sound ridiculous?
Here's the icing on the cupcake .... it's been 30 hours since I was given this wonderful solution by tech support .... I'm still getting a busy signal when I dial *86 .... I guess that means the voice mail problem in my calling area has not been corrected .... I guess that means I get to call tech support again.
I hate technology.
hey girl, I miss your blogging...... just so you know. I have verizon and love it, but have been with them since day 1.
ReplyDeleteNow get to blogging!